JUSTIN TWEEDY              jtweezy99@yahoo.com

 

OBJECTIVE

 

              Degreed professional seeks a challenging opportunity with an organization that provides a path for career growth.

 

SUMMARY

 

·         2+ years experience working with Active Directory domains.

·         2+ years experience supporting end users in Military environment both Air Force and Army.

·         2+ years IT and customer service support roles

·         Active Department of Defense Secret Clearance

·         Certifications: MCTS Microsoft 7 Deploy and Comptia Security+.

·         Self-starting, goal-oriented strategist whose confidence, perseverance and vision promote success.

·         Major strengths in planning, problem solving and communication.

 

TECHNICAL SKILLS

 

Operation System:    XP, 2008 Server R2, 2008 Server, Vista and Windows 7

Protocols:                      TCP/IP, DNS, DHCP, SMTP, POP, IMAP, SSL, 802.11, OSPF

Mail Systems:                       Outlook 2007/2010             

Software:                    Microsoft Office (Word, Excel, and PowerPoint, Outlook), AutoCAD

Remote Access:         VPN, Bomgar, RDP, iLO

              Hardware:                 HP, Dell, Compaq, Think Centre, Fax Machines, Scanners, Printers, Monitors,

                                   Keyboards, Mouse, Speakers

Coding:                      Basic Java & C# Programming

Utilities:                     Directory Resource Administration, Remedy Ticketing System,

                                 Active Directory, ConfigMgr Console, Server Management

 

 

EDUCATION

 

              Bachelor of Business, Major in Computer Information Systems, from The University of Texas at El Paso, Texas, May 2010.

 

·         Member, Gamma Chi Psi; President (2008-2009). Participated in programs that included Shadow Day, World Aids Day, and Project Bravo

·         Member, Black Student Union (2008 – 2010)

 

PROFESSIONAL EXPERIENCE

 

USAMITC, Fort Sam Houston, Texas                                                                                           7/13-9/13

 

Senior SCCM Administrator

             

·         Implement and maintain enterprise level configuration management products used to support systems worldwide.

·         Update and maintain a healthy configuration management environment in support of deployment and maintenance of all enterprise servers.

·         Manage trouble ticket queues; perform trend and root-cause analysis to resolve groups of trouble tickets; document efforts in the trouble ticket system.

·         Coordinate and remediate with the sites experiencing configuration management problems as documented in the Trouble Ticket System.

·         Assigned a specific region, assisted by migrating/reimaging the primary servers and distribution points with Windows 2008 Server R2 Enterprise. Making sure that all the task sequence and deployment packages are correctly installed on the server. 

·         Provided support for the US Army Medical IT Center (USAMITC) and administer the SCCM servers for the Medical Treatment Facilities world wide

·         Assisted with the migration of 191 SCCM servers from Windows Server 2008 to Windows Server 2008 R2

·         Performed daily regional checks to monitor and maintain the functionality of the SCCM servers in my assigned region

·         Examined logs for errors and correct any problems found

 

Environment: 2008 Server R2, iLO Connectivity, RDP, ConfigMgr Console, Active Directory, Windows 7, MS Office 2007/2010, Active Directory, Trace 32 Logs.

 

 

HEB Arsenal, Downtown San Antonio, Texas                                                             3/13- 7/13

 

Desktop Support Specialist

 

·         Migrating/Reimaging over 3000 desktops/laptops with HEB’s Windows 7 Enterprise operating systems from Windows XP. Also upgrading there laptops/desktops to a newer current model of mostly Dell items.

·         Deploying different types of ordered equipment (ex: Ethernet cables, Monitors, Docking stations, keyboards and mouse) to personnel through our Tier 1 Help Desk support system.

·         Using Active Directory to add/remove clients from administrative rights/controls.

·         Transferring data information or software programs from the client’s old computer to their upgraded computer using Lap link and PC mover.

·         Assists in management of day-to-day operations of the site systems; monitor system performance and diagnose software/hardware problems.

·         Scanning /tracking of incoming computer items through our inventory logistics system called Web Venice.

 

Environment: XP, Windows 7, Lap link, PC mover, MS Office 2007/2010, Active Directory.

 

 

BAMC/CSSC IMD Hardware Team, Fort Sam Houston, Texas                                 11/12- 2/13

 

Tier II/ Desktop Support Specialist

 

·         Migrating/Reimaging over 3000 desktops/kiosk with BAMC Windows 7 Enterprise operating systems from Windows XP

·         Deploying different types of equipment (ex: Ethernet cables, Monitors, Fax Machines…) to personnel through our Information Management Process Request Documents that we receive from the customer.

·         Utilized remote access to personnel computers to troubleshoot issues (ex: print drivers, changing of the computer name) through administrative rights.

·         Assists in management of day-to-day operations of the site systems; monitor system performance and diagnose software/hardware problems.

 

Environment: XP, Windows 7, Active Directory, Exchange Server 2003, MS Office 2003/2007.

 

 

ENTERPRISE SERVICE DESK, Lackland AFB, Texas                                            12/10-11/12

 

Tier 1 Desktop Support Technician

             

·         Installing, troubleshooting, repairing and supporting a widely base of software issues like remoting to install drivers for scanners, printers, digital senders, sound card, and Adobe flash player or plug-in downloads.

·         Utilized remote access to personnel computers to troubleshoot issues via telephone.

·         Assist with over 40+ Help Desk calls a day.

·         Calls that needed to be handled directly we route tickets via Remedy Ticketing System.

·         Utilized Microsoft Outlook 2007 and 2010, Directory and Resource Administration, Active Directory, Bomgar, PKI keys (certifications) and the AF Portal.

·         Assist with SIPRnet calls securely on a STE or VOIP phones.

Environment: Directory Resource Administration, Active Directory, XP, Windows 7, OWA, Remedy Ticketing System, VPN, RDP, Exchange Server 2003/2010, MS Office 2003/2007.

 

FIDELITY NATIONAL INFORMATION SERVICES, San Antonio, Texas                                  08/10-07/13

 

Data Entry/Computer Operator (Part-time)

 

·         Completed comprehensive training and handles the data processing and printing of bank & credit union statements for clients located throughout the United States.